Returns, Terms and Conditions
1- REQUEST AN RMA NUMBER (Return Merchandise Authorization)
There are two ways to request an RMA:
- Call Customer Service 425.970.3641
- Email [email protected]
You will receive your return instructions and return label by email.
When you receive your RMA, you will have options
as to how to receive your refund:
- Credit back to your Original Payment Method
- Store Credit
2- PACK YOUR ITEM
- Place your item in the original manufacturer’s packaging
- Place the original package into a shipping carton.
- Please do not place stickers or shipping labels on the original manufacturer’s package.
3- SHIP YOUR ITEM
- The RMA number must be clearly written on the outer box.
- Print the label you received in the email and tape it to the carton.
- We recommend you ship via insured ground service with a tracking
number. Return shipping charges are the responsibility of the customer.
We are not responsible for lost or damaged packages.
200 S. Tobin Street,
Suite C, Renton,
Return an item in person
You may return an item to our location in Renton.
We will take care of the rest for you!
Once our Returns Department has received and inspected your return, your
refund or exchange will be issued.
Our goal is to ensure your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to LIFT AV within 14 days of purchase date subject to conditions below. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 working days for a credit to appear on your account.
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed
Please read all conditions below. If conditions are not met, LIFT AV reserves the right to refuse the return or to charge a restocking fee not less than 15%.
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- LIFT AV is not responsible for personal data or items left in returned merchandise.
- LIFT AV is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
- Computers and Computer Software, once any of the manufacturer’s packaging has been opened.
- Electronic Software Downloads are not returnable or refundable.
- Any computers built or modified by LIFT AV to customer’s specifications.
- Special Order merchandise or any item indicated on the website as non-returnable.
- Educational tapes and books once unwrapped.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer’s equivalent model
Product Warranties and Repairs
All items sold by LIFT AV are warranted solely by the manufacturer/distributor. All items needing repair should be sent to the manufacturer/distributor directly for service. LIFT AV is not liable if the manufacturer/distributor fails to perform warranty service.
THERE IS NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON ANY ITEM SOLD BY LIFT AV.
LIFT AV will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. LIFT AVs liability is limited to the monetary value of the merchandise.
Why we can’t show our lowest prices:
LIFT AV enters into Minimum Advertised Price (MAP) agreements with some suppliers. According to these agreements, which vary in details from vendor to vendor, the retailer can sell an item for any price, but may not advertise the item for an amount less than the Minimum Advertised Price which is set by the supplier. Retailers agree to MAP contracts because the vendor makes it worthwhile for them to do so. A retailer who abides by the agreement can count on getting first news and early shipments of new products, and generally enjoys a favored status. At LIFT AV, while we abide by our MAP agreements, we will always provide our customers with the lowest price possible.
Local Sales Tax
If the order is shipped within Washington State , the law requires that local sales tax be added to the order total including the amount of the shipping charge.
We do not collect tax for orders shipped out of Washington State. Purchases in our store are subject to an 9.5% local sales tax. This tax is not a VAT, and cannot be recovered by non-USA visitors when returning home.
Government, education, non-profit organizations, public charities, churches and other religious organizations usually qualify for tax-exempt purchases. Once approved, customers may make tax-exempt purchases on behalf of their organizations online at www.liftav.com.
To apply for a Tax-Exempt account, please call us at 425.970.3641 or FAX us at 425.572.0461.
Some orders are subject to LIFT AV’s Verification procedure which means that, for your protection from credit card fraud or identity theft, we may ask you to verify that you’re the card owner or that order and that ship-to information are legitimate. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by fax.
If your order requires Verification, we will advise you by phone or e-mail. This is why it’s important that you leave phone numbers when ordering and that you keep your information current.
It is also important that you understand what we mean by bill-to information on the checkout process. The bill-to address is the address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.
We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Privacy & Security
Your privacy is important to us. Below is the LIFT AV privacy and security policy:
Note: The following only applies to LIFT AV’s main website (www.liftav.com).The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.
When you visit our site, we will ask your browser to place a permanent “cookie” (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer’s hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer’s preferences. This information is used only for the benefit of LIFT AV and you, our customer.
Placing an order:
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, and other information. You should also include other information fields such as your telephone number and e-mail, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of LIFT AV and you, our customer.
Our site contains links to manufacturers, and other related sites for your benefit. LIFT AV is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.
LIFT AV maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.
LIFT AV may share account or other information when we are required by law (e.g., in response to subpoenas, court orders, etc.) or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.
You agree that LIFT AV may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. LIFT AV takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.
LIFT AV has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.
Use of Information:
We may use your information in a number of ways, including the following:
- In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.
- To enhance your online shopping experience.
- For marketing and promotional purposes.
Mail & SPAM Issues:
You may request to receive LIFT AV e-mail replies. LIFT AV will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request.
Our Commitment to Children’s Privacy:
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with LIFT AV.
- You can order on-line without sending your credit card number over the Internet, as we provide payment through PayPal.
- If you prefer, you can always call 425.970.3641, and place your order by telephone.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you may contact us directly by either e-mail, mail or telephone.
California Privacy Rights
If you are a California resident, you have the right to receive: (a) information identifying all third party companies to whom LIFT AV may have disclosed, within the past year, personal information pertaining to you and your family for that company’s direct marketing purposes; and (b) a description of the categories of personal information disclosed. To obtain this information, please e-mail your request to [email protected]
Please allow 30 days for a response.
LIFT AV respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to contact you regarding your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.
User Agreement and Disclaimer
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of LIFT AV. If you do not agree to any term or condition, you should not use this site.
A. COPYRIGHT NOTICE
This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright ©1997 – 2014 LIFT AV.
B. TRADEMARKS NOTICE
LIFTAV.com, and all other LIFT AV names, businesses, and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. LIFT AV does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.
C. RESTRICTIONS ON USE
In consideration of being allowed to use the Website, you agree that the following actions shall constitute a material breach:
- Collecting information about the Website or users of the Website without our written consent;
- Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the Website, without our written consent.
- Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the Website or any portion thereof;
- Accessing or using the site for commercial or competitive purposes;
- Disguising the origin of information transmitted to, from, or through the Website.
- Impersonating another person;
- Distributing viruses or other harmful computer code;
- Allowing any other person or entity to impersonate you to access or use the Website;
- Using the Website for any purpose in violation of local, state, national, international laws
- Using the Website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
D. THIRD PARTY SITES
LIFT AV may from time to time provide links and pointers to Internet sites maintained by third parties (“third party sites”) and it may from time to time provide materials from third parties on this Web Site. These third party sites and any third party materials are provided for your convenience only. LIFT AV does not operate or control in any respect any information, products or services available on these third party sites and LIFT AV is not responsible for their content. LIFT AV makes no representations whatsoever concerning the content of these sites and the fact that LIFT AV has provided a link to such sites is NOT an endorsement, authorization, sponsorship, or affiliation by LIFT AV with respect to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.
There are certain risks in using any information, software, or products found on the Internet; and LIFT AV cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Information published on this Web Site is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE’S CONTENT, LIFT AV DOES NOT WARRANT OR REPRESENT THAT THIS SITE’S CONTENT IS ACCURATE, COMPLETE, OR UP-TO-DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH LIFT AV ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, LIFT AV DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
F. LIMITATION OF LIABILITY
LIFT AV is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall LIFT AV be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the LIFT AV Web Site.
Notwithstanding the above, in no event shall LIFT AV’s total liability to you for any and all claims, damages, losses, and causes of action exceed the amounts paid to LIFT AV by you in connection with the transaction claimed by you to give rise to your claim.
G. COMMUNICATIONS AND SUBMISSIONS
You may post reviews, comments, and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. LIFT AV hereby reserves the right (but not the obligation) to remove or edit content for any reason at its sole discretion.
By transmitting or posting any Submissions to LIFT AV or to this Web site you grant LIFT AV and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use the content of such Submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You also grant LIFT AV and its affiliates and sub-licensees the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such Submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information.
You represent and warrant that you own or otherwise control all of the rights to the content of your Submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify LIFT AV or its affiliates for all claims resulting from content you supply. You agree that neither LIFT AV nor its licensees will be liable to you for any use of any Submission. LIFT AV has the right but not the obligation to monitor and edit or remove any activity or content.
You acknowledge and agree that you are solely responsible for any Submissions you submit to LIFT AV or this Web site and further agree that you, not LIFT AV, have full responsibility for the content of any such Submissions, including their legality, reliability and appropriateness.
H. JURISDICTION AND CHOICE-OF-LAW
LIFT AV operates this Web Site from its office located in Renton, Washington, in the United States of America. LIFT AV makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this Web Site from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this Web Site, shall be construed with the laws of the state of Washington. Any legal action regarding this agreement or this Web Site shall be brought only in either the State or Federal Courts located within the City of Renton, Washington and by using this site you consent to personal jurisdiction within these courts.
If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email to [email protected]
LIFT AV or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this Web Site. LIFT AV may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this Web Site.
This agreement constitutes the entire Agreement between you and LIFT AV and supersedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of LIFT AV.
L. International Shipping
Some manufacturers including Sony and Yamaha restrict us from selling some of their products outside the United States.
The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.
N. EXPORT DISCLAIMER
Items we sell are subject to U.S. export control laws and regulations, including the Export Administration Regulations and the International Traffic in Arms Regulations, and may require a license or other authorization from the U.S. Government to be exported from the United States. Without limitation, parties purchasing from LIFT AV are solely responsible for determining applicable export licensing requirements and for obtaining any licenses or other authorizations from the appropriate agencies of the U.S. Government that are necessary for exporting items from the United States, such as the U.S. Department of Commerce or the U.S. Department of State.